Entrepreneur / Independent Contractor / Jr. Project Manager
RESUME
Software skills
Professional
info
A creative, analytical leader with experience in Audio Visual Events, Information Technology, and Data/Analytics.
Reliable, honest, and productive professional who has experience with different systems and people.
Strengths include multi-tasking, interpersonal communication, and time-management.
Experience with cross-functional teams, executives, and engineers in Agile / Scrum / Kanban.
IT Support / Jr. Project Manager Jan 2017- Nov 2020
UVU, Five9 Inc, HCTec, Inc
-
Desktop support for 1000 + onsite/remote user base
-
Software & Hardware Inventory management
-
Software administration and support in Windows and macOS
-
Software/hardware Configuration, Deployment, and Installation
AV Engineer / Ops Manager 2008 - 2019
Corporate | Freelance | Union
-
Setup/breakdown, Test and Operate Analog/Digital Audio-Visual Technology
-
Plan, Design, & Manage Personnel/ Equipment for meetings, conferences, and large scale events
-
Plan events with the end client, cross-functional team
-
Work with outside vendors, contractors, sub-rentals
-
Inventory management including equipment repair, replacement, and procurement
Reporting Analyst
Utah Valley University June 2014 - Dec 2018
-
Data entry, meta-data tagging, and reporting in Excel
-
Analytics in google/adobe
-
ETL creation in Pentaho, clean/scrub data, Query databases in SQL
-
Create reports, dashboards, and visualizations using Power BI & Tableau
-
Connect to backend data through connections, power queries, and pivot tables
-
Develop and administrate reporting systems for WFM systems
-
Assist with tracking, analyzing, and reporting contact center and agent performance metrics, and KPIs
Owner/Operator/PM
Casa De Soul, LLC June 2010 - Dec 2014
-
Customer Acquisition from the proposal, negotiation to execution
-
Project Management: labor, inventory, asset management
-
CRM, Accounting and Marketing of brand
-
Yearly gross profit growth: 1st year/ $40k, 2nd year 55k, 3rd year $75k
-
Website design, SEO, digital marketing
Work
experience
Windows / Mac
MS Office / O365 / G-Suite
MS Server
MS Exchange
Sharepoint
Active Directory
SCCM
Adobe Cloud
Pentaho
Oracle Toad
SAP Business Objects
SQL Server
MySQL
Trello
Slack
Citrix
VMware
Bitlocker
Fireye
Okta
Power BI
Tableau
Square
Webex
Zoom
Skype
Google/Adobe Analytics
Google Sketch
Slack
Jira
Confluence
Digital Audio/Video Production
Storyboarding
A/B Testing
UAT
Personas
Languages
Education
Utah Valley University. Bachelors of Science
Digital Media: Project and Information Management
2010 - 2020
The Bachelor of Science in Information Management consists of 123 credits designed to prepare students to supervise and manage the operations and personnel of business offices. Courses include instruction in employee supervision, budgeting, scheduling and coordination, office systems operation and maintenance, office records management, public relations, project management, accounting, decision making, and human resources.
HTML/CSS
Unix/Linux
SQL
Spanish
Portugese
Bash
Powershell
Python
R